Question 1

What is The Berry Wagon?

Accepted Answer

The Berry Wagon is a vibrant and innovative company that specializes in selling fresh and delicious berries and related products. We strive to bring the highest quality fruits to your cities and towns, selectively choosing only the best berries of the season from our farms to you.

Question 2

What types of products do you offer?

Accepted Answer

We offer a variety of fresh and delicious berries, as well as related products such as jams, jellies, syrups and honey. Our product line is always evolving, so be sure to check our website for the latest offerings.

Question 3

How do I place an order?

Accepted Answer

You can place an order through our website by selecting the products you would like to purchase and adding them to your cart. We also offer a convenient order-ahead option for those who want to pick up their order at one of our Wagon Stops.

In order to cut food waste we only pick what we need to cover the reserved boxes for each Wagon Stop.  This ensures the freshest fruit and reduces waste.   With that said we may have an extra box or two on the truck so be sure to ask if you decide you want to pick up another box while we are there in your town.

Question 4

What are Wagon Stops?

Accepted Answer

Wagon Stops are locations where The Berry Wagon sets up shop to deliver our products to customers in their cities and towns. Check our website to see if there is a Wagon Stop near you.

Question 5

How is my order shipped?

Accepted Answer

All orders are shipped via UPS, FEDEX or USPO. We carefully pack your order to ensure that your products arrive in perfect condition.  You will receive a tracking number with each shipment.

We do not ship the boxes of fresh fruit due to the cost at this time, but you can reserve you box of fresh fruit and pick it up at one of our Wagon Stop events.

Question 6

How long will it take to receive my order?

Accepted Answer

Delivery times vary depending on your location. Most orders will arrive within 3-5 business days. You can track your order by logging into your account on our website.

Question 7

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please contact us immediately at orders@theberrywagon.com.(orders@theberrywagon.com) We will do our best to resolve the issue as quickly as possible.

Question 8

Do you offer any discounts or promotions?

Accepted Answer

Yes, we offer a variety of discounts and promotions throughout the year. Be sure to sign up for our newsletter to stay informed about our latest offers.

Question 9

What is the Wagon Club?

Accepted Answer

The Wagon Club is an annual program that provides discounts, advanced notices of dates and events, and VIP services at all Wagon Stops.  You can sign up for the Wagon Club using the link on the web site menu.

Question 10

What is your privacy policy?

Accepted Answer

The Berry Wagon takes the privacy of its customers very seriously and will never share or sell your personal information to any third parties. Your information will only be used for the purpose of providing you with the benefits of the Wagon Club.

Question 11

What is your return policy?

Accepted Answer

If you are not satisfied with your order, please contact us at orders@theberrywagon.com and we will do our best to resolve the issue.

Question 12

What happens to the berries not picked up at the Wagon Stops?

Accepted Answer

Usually we have several stops in an area, so if you miss one stop you might be able to catch us on the next.  This does not always work out with our transportation schedule, so when we are done in an area we try to work with local schools, charities and food banks to take the remaining boxes.

If you have reserved boxes for a Wagon Stop event and know you will not be able to attend, then you can give your ticket to a friend to pick up for you, or you can cancel your order if it is still within the ticket purchase window for a refund.

In the event of a refund, some fees such as credit card processing fees and ticket system costs will be deducted from the refund as these costs are handled via third-parties providers.

FAQ

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